Archive for July, 2008

Looking For Community Assistance

Scott Cover - July 29th, 2008 | Comments
I'm looking to run a little Virus Fight Club, but I want to expand the test set and use exclusively UTM firewalls for my test. I'm looking for two things, people that can provide malware samples and people that can run tests on various firewalls for me. Currently I have the following UTMs covered[...]

Collaboratively Working with Autotask

Scott Cover - July 26th, 2008 | Comments
I’m currently in the early stages of talks with another company about some cross collaboration and it just so happens that we are both users of the PSA from Autotask. I’m curious if there is anyone out there that has used Autotask between two companies to pass ticket assignments back and forth a[...]

A UTM Comparison

Scott Cover - July 26th, 2008 | Comments
Author’s Note: I am currently a MSP Partner with Calyptix Security, and have been selling their product for about a year now. I am exceedingly happy with my decision to work with Calyptix, and for the sake of transparency thought I should make this point clear to readers that are new to my blog, s[...]

Managing My Voicemail

Scott Cover - July 19th, 2008 | Comments
In an attempt to further streamline my workflow process and reduce another burdensome place to have to continually check for communications, I’ve update my voicemail message on my cell phone to ask people to not leave me a message. Obviously I’m taking after the ideas put forth in a blog post by[...]

What to Say When You Are Let Down

Scott Cover - July 18th, 2008 | Comments
My long trusty Dell Dimension 9100 started overheating last week due to a power supply fan failure. This machine has been extremely faithful to me and for being a first generation dual core system, I can’t complain about my experiences with the box at all. I ordered a PC Power and Cooling unit to [...]

Just an Observation

Scott Cover - July 18th, 2008 | Comments
I’m currently working on some very unscientific tests of various UTM Firewall features, and came across an interesting observation regarding SonicWALL’s Gateway Anti-virus feature. It is very dependent on having the box for “Restrict Transfer of packed executable files” being checked to be e[...]

Comcast Customer Service Improvements

Scott Cover - July 18th, 2008 | Comments
About a month or so ago I went through some issues trying to get my Comcast bill reduced to match an offer that was posted on their website. After not quite getting anywhere with the people on the other end of the phone I took some clues from Consumerist.com and performed an EECB. Surprisingly enoug[...]

Exclusive: AccessEnforcer GUI Update Preview

Scott Cover - July 16th, 2008 | Comments
I recently was shown some preview shots of the new GUI for the upcoming revamp of Calyptix’s AccessEnforcer, and I have to say I am looking forward to the new style. I think the new major navigation icons at the top are a wonderful addition and will make a very easy to use product even easier to n[...]

So now I Tweet

Scott Cover - July 15th, 2008 | Comments
With the ever changing face of social networking it can be a horrid pain to keep up with all the new sites and tools that are out there, but I finally managed to get around to becoming a Twitter member. With as much as I’ve read recently about people finding others through Twitter or business rela[...]

Symantec Taking Out The Little Guys

Scott Cover - July 15th, 2008 | Comments
I was pointed to an article over on ChannelWeb about Symantec moving away from a partner channel and focusing more on direct sales to their customers. According to the article: … Symantec is making moves to take its largest 900 customers from partners and hand them over to its direct sales te[...]