I've always been a very strong advocate of charging for services that we give to people, but as part of our new monitoring roll-out I am now adding a free service to our set of services. From now on we are offering alert only monitoring of a single server and your internet connection to everyone. Wh[...]

We have begun the roll-out process for our new monitoring platform this week, which is great news for all of our clients. With this new system we will be offering free basic monitoring for our clients Internet and Servers. The basic monitoring will simply include is it up monitoring and alerting, wi[...]

It may be Friday, but I'm still working to recover from my trip to SMB Nation in Seattle last weekend. Great event, with lots of excellent content, lots of great vendors and plenty of good times. We all enjoyed ourselves, it was nice to finally meet some of the non-Ben's from Calyptix, and plenty of[...]

My good friends over at Calyptix Security have posted a new press release regarding their expansion of their Sales and Channel Team wtih three new additions. The major goal is for them to expand their channel success and continue to build their brand recognition. This comes at a great time as SMB Na[...]

There are a bunch of things going on in the background with my company and this blog right now, so expect to see a bunch of changes appear here in the very near future. I’ll probably not be blogging until everything has been finished, so I wanted to make sure I took a moment to let everyone know t[...]

A lot of companies sell a lot of different products. But very few companies advocate any of the products that they sell. There is a small, but very noticeable difference between the act of selling and the act of advocating a product. The question then stands, what makes you an advocate of a product [...]

I'm looking to run a little Virus Fight Club, but I want to expand the test set and use exclusively UTM firewalls for my test. I'm looking for two things, people that can provide malware samples and people that can run tests on various firewalls for me. Currently I have the following UTMs covered[...]

I’m currently in the early stages of talks with another company about some cross collaboration and it just so happens that we are both users of the PSA from Autotask. I’m curious if there is anyone out there that has used Autotask between two companies to pass ticket assignments back and forth a[...]

Author’s Note: I am currently a MSP Partner with Calyptix Security, and have been selling their product for about a year now. I am exceedingly happy with my decision to work with Calyptix, and for the sake of transparency thought I should make this point clear to readers that are new to my blog, s[...]

In an attempt to further streamline my workflow process and reduce another burdensome place to have to continually check for communications, I’ve update my voicemail message on my cell phone to ask people to not leave me a message. Obviously I’m taking after the ideas put forth in a blog post by[...]