About a month or so ago I went through some issues trying to get my Comcast bill reduced to match an offer that was posted on their website. After not quite getting anywhere with the people on the other end of the phone I took some clues from Consumerist.com and performed an EECB. Surprisingly enoug[...]

I recently was shown some preview shots of the new GUI for the upcoming revamp of Calyptix’s AccessEnforcer, and I have to say I am looking forward to the new style. I think the new major navigation icons at the top are a wonderful addition and will make a very easy to use product even easier to n[...]

With the ever changing face of social networking it can be a horrid pain to keep up with all the new sites and tools that are out there, but I finally managed to get around to becoming a Twitter member. With as much as I’ve read recently about people finding others through Twitter or business rela[...]

I was pointed to an article over on ChannelWeb about Symantec moving away from a partner channel and focusing more on direct sales to their customers. According to the article: … Symantec is making moves to take its largest 900 customers from partners and hand them over to its direct sales te[...]

This past year has been a rather busy year for hosted services having major issues due to massive failures at data center facilities. Places like The Planet have been affected, and most recently Autotask had an outage. This was of the most interest to me as I am an Autotask customer, and wanted to t[...]

I’ve long held a dream of running my own company, and that dream became a reality last year with the start of my consulting company. For the first year it has basically been a sole proprietorship, with me wearing every hat that the company needed to get the job done. The past couple months I’ve [...]

I work hard. I work a lot. Typically when I have some down time I don’t spend much time, if any, working on my own personal life, and trimming fat or streamlining my processes at home. I do enough of that on a daily basis with my business that I typically spend a lot of time chilling and watching [...]

I have long been a proponent of removing tape as a primary backup medium, with the exception of long term offsite archival storage, and this week has clearly reminded me why I no longer recommend tape backups for my clients. The scenario that has reminded me why is as follows: 13 DLT-IV tapes [...]

I’m planning on rolling out our first ever rate increase to our legacy clients that will be going into effect the first of July. This is going to affect a lot of long term clients I’ve worked with for years, but weren’t the right fit for the managed services focus that I currently provide to m[...]

The comments section has been moved over to the Intense Debate platform. I caught wind of this over at Alexander Muse’s Texas Startup Blog. Very nice tool which could greatly improve the blog comment landscape if widely adopted. It’ll be interesting as it will allow me to follow people that inte[...]