There are a bunch of things going on in the background with my company and this blog right now, so expect to see a bunch of changes appear here in the very near future. I’ll probably not be blogging until everything has been finished, so I wanted to make sure I took a moment to [...]
A lot of companies sell a lot of different products. But very few companies advocate any of the products that they sell. There is a small, but very noticeable difference between the act of selling and the act of advocating a product. The question then stands, what makes you an advocate of a product versus [...]
I’m currently in the early stages of talks with another company about some cross collaboration and it just so happens that we are both users of the PSA from Autotask. I’m curious if there is anyone out there that has used Autotask between two companies to pass ticket assignments back and forth and to use [...]
Author’s Note: I am currently a MSP Partner with Calyptix Security, and have been selling their product for about a year now. I am exceedingly happy with my decision to work with Calyptix, and for the sake of transparency thought I should make this point clear to readers that are new to my blog, so [...]
In an attempt to further streamline my workflow process and reduce another burdensome place to have to continually check for communications, I’ve update my voicemail message on my cell phone to ask people to not leave me a message. Obviously I’m taking after the ideas put forth in a blog post by Mike Arrington (found [...]
My long trusty Dell Dimension 9100 started overheating last week due to a power supply fan failure. This machine has been extremely faithful to me and for being a first generation dual core system, I can’t complain about my experiences with the box at all. I ordered a PC Power and Cooling unit to replace [...]
About a month or so ago I went through some issues trying to get my Comcast bill reduced to match an offer that was posted on their website. After not quite getting anywhere with the people on the other end of the phone I took some clues from Consumerist.com and performed an EECB. Surprisingly enough [...]
I recently was shown some preview shots of the new GUI for the upcoming revamp of Calyptix’s AccessEnforcer, and I have to say I am looking forward to the new style. I think the new major navigation icons at the top are a wonderful addition and will make a very easy to use product even [...]
I was pointed to an article over on ChannelWeb about Symantec moving away from a partner channel and focusing more on direct sales to their customers. According to the article:
… Symantec is making moves to take its largest 900 customers from partners and hand them over to its direct sales team and take over subscription [...]
This past year has been a rather busy year for hosted services having major issues due to massive failures at data center facilities. Places like The Planet have been affected, and most recently Autotask had an outage. This was of the most interest to me as I am an Autotask customer, and wanted to take [...]