Foundations of Technology

Technology. Business. Networking.

Archive for the ‘Technology’ Category

Looking For Community Assistance

Scott Cover - July 29th, 2008 |

I’m looking to run a little Virus Fight Club, but I want to expand the test set and use exclusively UTM firewalls for my test. I’m looking for two things, people that can provide malware samples and people that can run tests on various firewalls for me.
Currently I have the following UTMs covered:

Astaro
Calyptix
Endian
Fortigate
Sonicwall
Untangle (Open Source)

I [...]

Collaboratively Working with Autotask

Scott Cover - July 26th, 2008 |

I’m currently in the early stages of talks with another company about some cross collaboration and it just so happens that we are both users of the PSA from Autotask. I’m curious if there is anyone out there that has used Autotask between two companies to pass ticket assignments back and forth and to use [...]

A UTM Comparison

Scott Cover - July 26th, 2008 |

Author’s Note: I am currently a MSP Partner with Calyptix Security, and have been selling their product for about a year now. I am exceedingly happy with my decision to work with Calyptix, and for the sake of transparency thought I should make this point clear to readers that are new to my blog, so [...]

What to Say When You Are Let Down

Scott Cover - July 18th, 2008 |

My long trusty Dell Dimension 9100 started overheating last week due to a power supply fan failure. This machine has been extremely faithful to me and for being a first generation dual core system, I can’t complain about my experiences with the box at all. I ordered a PC Power and Cooling unit to replace [...]

Just an Observation

Scott Cover - July 18th, 2008 |

I’m currently working on some very unscientific tests of various UTM Firewall features, and came across an interesting observation regarding SonicWALL’s Gateway Anti-virus feature. It is very dependent on having the box for “Restrict Transfer of packed executable files” being checked to be effective. In my testing the effectiveness of the SonicWALL dropped 12% with [...]

Personal Life Improvement - E-mail

Scott Cover - June 22nd, 2008 |

I work hard. I work a lot. Typically when I have some down time I don’t spend much time, if any, working on my own personal life, and trimming fat or streamlining my processes at home. I do enough of that on a daily basis with my business that I typically spend a lot of [...]

Learning to Loath Tape

Scott Cover - June 13th, 2008 |

I have long been a proponent of removing tape as a primary backup medium, with the exception of long term offsite archival storage, and this week has clearly reminded me why I no longer recommend tape backups for my clients.
The scenario that has reminded me why is as follows:

13 DLT-IV tapes that are an archive [...]

Working Together To Solve Problems

Scott Cover - June 5th, 2008 |

When the very near term inclusion of an outsourced company assisting with our onsite services to our clients became a reality, I very seriously began to look at various collaboration resources. I did not travel the popular Basecamp route here; instead I’m using a product called Central Desktop. Central Desktop very easily edges out the [...]

Quoting Your Work

Scott Cover - June 4th, 2008 |

Something I’ve come to grips with recently is that my quoting process for clients is horrible. I know my products, I know what I deliver, but the process is painful and tedious. Currently I’m using a combination of PDFs, Word Documents and Excel Sheets to create a cohesive quote for services to our clients. Frankly, [...]

Why You Should Hack Your Customer’s Network

Scott Cover - June 2nd, 2008 |

There should be a provision in every Managed Service Providers contract with their clients to perform an authorized scan and probe of their client’s networks at least once a quarter. Granted, as a highly professional and efficient MSP, there should never be any holes to exploit, but it is always nice to show your client [...]